Frequently Asked Questions
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–3 business days. Once shipped, you will receive a confirmation email with tracking information.
How long will delivery take?
Estimated delivery times vary depending on your location:
- United States: 3–10 business days
- International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Do you offer free shipping?
We may offer free shipping promotions on qualifying orders. Any applicable free shipping offers will be displayed at checkout.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Can I change my shipping address after placing an order?
Please contact us immediately if you need to update your shipping address. We can only make changes before your order enters the fulfillment process.
Returns & Refunds
What is your return policy?
We accept eligible returns within 45 days of delivery. Returned items must be unused, in their original condition, and include all original packaging.
How do I start a return?
To initiate a return, contact our Customer Support team with your order number and reason for return. Return instructions will be provided after your request is reviewed.
When will I receive my refund?
Once your return is received and inspected, approved refunds are typically processed within 3–5 business days. Your financial institution may require additional time to post the refund.
Do I have to pay for return shipping?
If the return is due to a damaged, defective, or incorrect item, we may provide a prepaid return label. For customer-preference returns, return shipping costs may be the customer's responsibility.
Product Information
Are your cookware products dishwasher safe?
Dishwasher safety varies by product. Please refer to the product description, packaging, or care instructions provided with your cookware.
Are your products oven safe?
Many of our cookware products are oven safe, but temperature limits vary by item. Please check the specific product details before use.
Can your cookware be used on induction cooktops?
Some cookware collections are induction-compatible. Please review the product specifications to confirm compatibility.
Are your products free from harmful chemicals?
We strive to offer high-quality cookware that meets applicable safety standards. Product-specific information can be found on each product page.
Order Changes & Cancellations
Can I cancel my order?
Orders may be cancelled before they have been processed or shipped. Once an order enters fulfillment, it can no longer be cancelled.
Can I modify my order after it has been placed?
We will do our best to accommodate changes before processing begins. Please contact us as soon as possible after placing your order.
Damaged or Incorrect Orders
What should I do if my order arrives damaged?
Please contact us within 7 days of delivery and provide photos of the damaged item, packaging, and shipping label. We will review your claim and work toward a resolution.
What if I receive the wrong item?
If you receive an incorrect item, contact Customer Support with your order number and photos of the item received. We will assist you with a replacement or return.
Warranty & Product Support
Do your products come with a warranty?
Warranty coverage varies by product. Please refer to the product page or contact Customer Support for warranty information.
How do I file a warranty claim?
Contact our Customer Support team with your order number, product details, and photos (if applicable). We will review your request and provide next steps.
Payments & Security
What payment methods do you accept?
We accept major credit cards, debit cards, Shop Pay, PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure payment gateways, and we do not store your full payment details on our servers.
Contact Us
How can I contact House of Cookware?If you have any questions, our Customer Support team is here to help.
Email: support@houseofcookware.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.