Shipping policy
At House of Cookware, we are committed to delivering your cookware quickly, safely, and efficiently. The following Shipping Policy outlines our shipping procedures, delivery timelines, and related information.
Order Processing
- Orders are processed within 1–3 business days after payment is received.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak seasons, promotions, or holidays, processing times may be slightly extended.
Shipping Rates
Shipping charges are calculated at checkout based on:
- Delivery destination
- Package weight and dimensions
- Selected shipping method
We may offer free shipping promotions from time to time. Any applicable free shipping thresholds will be displayed at checkout.
Estimated Delivery Times
| Region | Estimated Delivery Time |
|---|---|
| Canada | 2–7 Business Days |
| United States | 3–10 Business Days |
| International | 7–21 Business Days |
Delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, or other factors beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Estimated delivery updates
Customers can track shipments using the carrier's tracking system.
Address Accuracy
Please ensure your shipping address is accurate before placing your order.
House of Cookware is not responsible for:
- Incorrect addresses provided by customers
- Delayed deliveries caused by address errors
- Packages delivered to the address provided during checkout
Additional shipping charges may apply for returned or redirected packages.
Lost, Stolen, or Damaged Packages
If your package is lost, damaged, or arrives with missing items:
- Contact us within 7 days of delivery.
- Provide your order number and photos (if applicable).
- We will work with the shipping carrier to investigate and resolve the issue.
House of Cookware reserves the right to determine replacement, refund, or store credit eligibility based on carrier investigation results.
International Shipping
International customers may be responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Other local government charges
These charges are not included in product prices or shipping fees and must be paid by the customer.
Delivery Delays
While we strive to meet all delivery estimates, we cannot guarantee delivery dates due to:
- Weather disruptions
- Carrier service interruptions
- Customs inspections
- High-volume shipping periods
House of Cookware is not liable for delays caused by shipping carriers or circumstances beyond our control.
Refused Deliveries
Orders refused by the customer or returned due to failed delivery attempts may be subject to:
- Return shipping fees
- Restocking fees (if applicable)
These charges may be deducted from any eligible refund.
Contact Us
For shipping questions or assistance regarding your order, please contact our Customer Support team:
Email: support@houseofcookware.com